Traffic control for safety needs

It`s impossible to imagine the work of any airport and air flights without traffic control huge staff of air traffic controllers are working for their customers` safety. We take care of our clients` safety too. That`s why our controllingtools are working hard. We know that our work could be efficient with professional monitoringour call activity, scheduling, performance and staffing around the clock.

We have found the solution to monitor and control our working process. This is 24-Hour Operations Desk. We hire people and specially train them for this position on a rotating shift basis.They actually act as internal call traffic controllers 24/7/365 for customer support. 24 Answering Business Support Associates receive customers` calls and operate without delay in a professional and effective manner.

Our operations desk professionals are monitoring each call smoothly and carefully like air traffic controllers. So you can be sure about your safety! They do everything according to the schedule 24 hours a day, 7 days a week.

Service Level Monitoring

We answer 90% of calls within 4 rings. The operations desk specialists monitor calling time, plus 30 minute summary reporting and possible custom alert. Service Level (SL) Monitoringis the main 24 Answering`s goal.

Inbound Call Traffic

There are times when Inbound Call Traffic could be rather heavy. Our operations deskoversees real time. They are well trained to monitor call trafficfor Average Speed to Answer (ASA), number of calls entered, abandoned, in queue, order of calls-everything in efficient and professional level fast and without delays.

Average Speed Answer

Average Speed to Answer, also known as ASAs is the operation which is of the special importance. We realize that the best way to satisfy each call is to be fast, so we consider high speed quality one of our main features. Our ability to receive and operate customers` calls makes us to succeed. 24 Answering operations deskis based on ASA times. In case we are not answering in time within SL our monitoring and managementsystem give alerts to help maintain ASA times.

No Juggling of Multiple Lines

Our associates handle each call from the beginning to the end never interrupting to another phone line by other incoming calls. Our system takes care of each incoming call and customer.

Abandons

24 Answering Operation deskmonitors abandons with the aim to minimize them. Our scheduling and management team notify digit percentages and try to make it lower. We ensure that our monitoring and controlling system keep under control all abandons and exceed SL targets daily and each 30 minute interval during the day.

Call Times

In order to save our customers` time and make their work time and money consuming we try to work in an efficient and fast manner. With 24 Answering no delays are possible. Our monitoring and management system take everything under control. We have internal reporting to look at call time and improve it if needed. Our associates are trained to handle each call quickly and professionally. We can help to keep your costs down with our professionals and their abilities and skills.

Agent Status

The rate and status of each agent is of great importance to us. We hire people with leadership qualities and ambitions, so all of them care about their personal status that make them work in a competitive manner. That rally works! Callers often ask who is logged in or who is on call. They want to communicate with professionals fast without wasting their business time.

Our 24-Hour Operations Desk is not only managing this crucial statistics though it`s really very important to us. It also works for our staff making it work accurately, efficiently with the great respect to customers. 24-Hour Operations Desk manages the scheduling communicating with other divisions for better scheduling and personal shifts for our people. Multiple screens on real time are displayed as well as completing reports every 30 minutes for scheduling alerts and proactive staffing. You can see an overall picture of call traffic highlighting inbound calls with the help of 30 Minute Interval Snapshot Reports. You can also control average speed to answer, abandons, queues, call performance. These reports are done for immediate adjustments in staffing and ability to improve our work and to see mistakes.

We realize that our staff potential could be more efficient so 24 Answering Operations Desk works to improve quality of our people. With the help of training tests in telephone etiquette, friendly and pleasant tone voice, faster speed abilities for answering calls and more. This process is held daily and weekly, we never stop to learn to improve quality of our staff. We try to use all abilities we have.

Here at 24 Answering we know that customers are the main value for us and we know how to treat them. Our staff is professional and well-trained. Our 24-Hour Operations Desk works 24/7 to improve and maximize our resources for the development of your business.

It`s really simple to work with 24 Answering. For free demo call us today at +1(888)414-0276!