We know how to handle your calls

24 Answering Team Relayis specifically oriented on customers` calls 24 hours per day, 7 days a week, 365 days per year. Customers who are frequently in use with our Team Relay answering services could be absolutely sure they will be connected promptly and get response without delays.

The process of answering calls with Team Relay is under control

Each business operation requires be well-planned and managed. Team Relay answering service has a unique call managementplan according to which our call operators work under strict rules and regulations. We know how and when to transfer calls, dispatch and manage personnel, page team members and more. We set up your account and answer each callaccording to your instructions and rules. Our Team Relay specialists can extend your brand with each call. You can rely we answer calls professionally, because we are innovative and dynamic team.

We don`t simplify the process

24 Answering`s teamis demanding to handle your call professionally and put it into action. 24 Answering knows how to hire professional personnel, train it smoothly according to your demands and requires and then support them with flexible scheduling, benefits and bonus plans. We are well experienced in our business and our turnover rate is very low. The best investment for us is our people, because we realize that people make the difference.

Team Relay responsibilities are:

• Hot Transfers: Team Relay first answers your call and then stays on line with the caller before your team member is reached. We connect your customer to your contact and then hang up.
• Warm Transfers: We answer the customer`s call, ask to hold on, contact your on-call operator. When sure we speak with the appropriate person transfer the call.
• Cold Transfers: those calls are transferred fast to the person you need. In these cases callers may contact a live operator or voicemail.
• Message Relay: We send messages to your team via telephone.
• Personal Dispatch: We dispatch your personnel according to your strict instructions.
• Paging: Team Relay pages your personnel on your demand.

We care about quality

Statistics is an important tool for Team Relay. We publish live call statistics each week to demonstrate how we answer. Team Relay statistics shows we answer, transfer and paging the calls fast. But we never stop on our achievements. 24 Answering Team Relay constantly trains their employee according to educational and working standards.

Team Relay experienced professionals give first class customer care providing new technologies and excellent abilities of their answering associates. Reach 24 Answering via telephone, email or web chat for the advantage of 24 Answering superior customer care.