Automated call center capabilities are enormous and cost effective
what attracts more and more customers who want to get answering service solutions. You can hardly find any company now that
doesn`t have automated call center services. Business owners give their preference to automated
call centers. They are simple in operation, affordable,
convenient, and are a mixture with a live operator service.
Our customers are
attracted with automated call center because it benefits their business:
- Auto Attendant: While making a call to our call center you will
hear a pleasant voice greeting you and giving directions to different
departments. Automated attendant direct caller will help you save money and time
making your call shorter and more distinctive.
- Outbound Automated Calls: Using our outbound automated service you will
have a choice of getting special offers or deals. You can get
information concerning weather forecast, traffic etc. The
messages are delivered fast and without charge for live operator service.
- IVR: Interactive Voice Response
works actually as auto attendant but with more capabilities and options for
your callers. For example, when you call your credit card company you hear auto attendant with IVR. You are greeted with pleasant voice then
you can check your credit card information like balance, etc. The IVR is
programmed to interact directly with your database. It can reduce costs and
save your time for talking. Your callers would be glad to get fast and
competent answers to common questions.
- Telephone Surveys: With the help of our automated software you can
make outbound and inbound telephone surveys. It could be a great tool for
gathering different kinds of information such as political and sociological
surveys, product success etc.
- Click to Call: It`s a perfect solution to the clients that want to talk to a live
operator. Your customers will be automatically connected to a live call center
operator. Our experts can help you install a module on your website where users can put in their telephone numbers and our call center operators
will connect with them immediately.
- Connections and Billing Reminders: If a customer wants to get reminder about his bill, balance, overdue invoice or even pay for it over the telephone we can manage it using our connections and billing reminders.
