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Customer Service: Hard Work and Consistency

28.07.2015

Many people used to looking for some kind of secrets. There are a lot of young business people who are looking to uncover secrets of a successful start-up. Job seekers are into successful resume writing secrets. For some reason people tend to look for secrets even where there are none. Sometimes they are artificially created as a marketing tool to get people engaged in some sort of activities. The same thing goes for customer service. Every decent business owner knows that establishing a high quality customer service in the company is one of the most important thing for successful operation of the company. However it is not so easy to do, especially in the time of such a high competition among businesses... At 24 Answering we don't believe there are any secrets of providing a high quality customer service; it all boils down to hard work and consistency...

How to Establish a High Quality Customer Service?

customer serviceA high quality customer service should start with your first customer. This is something you and your team have to learn - every visitor, every prospective client, every single guest should be considered as a chance. And no good company will allow any chance to slip away. This kind of philosophy should be visible in the attitude of your employees toward customers. So it all starts with how you treat your very first client and hopefully never ends. Experience is everything to people. If you manage to create a welcoming and friendly environment in which people will find what they are looking for then you've probably laid a good foundation to a consistent high quality support for your clients.

How do you achieve that? Well, first of all you will have to find people who will be able to match the requirements. It is also important to retain your employees as soon as they know what to do and how to deal with your prospective and existing clients. Continuity in this case can play a great role in establishing a consistent service. Most clients value companies for being consistently customer-oriented organizations. That means that whenever they come for assistance they always receive a professional help from a company representative. This is achieved by a professionally developed training and employee continuity. These are key factors that will help you build on a good foundation.

Lastly, you have to get really serious about leadership in the company. The most effective leaders provide guidance by example, not just words and commands. Most of managers and supervisors prefer coordinating the work of the employees from the office which is not quite effective. If the leadership can be actively engaged on the floor. Make sure your leaders model the behavior you want your employees to mimic and then you will see how much more effective your leadership will be. So will the level of customer service.