Positive Response to Patient Needs
Medical Receptionist makes first impression and provides first positive response to patient needs. Medical Receptionist professionals give oral and written responses to the patients, schedule appointments and access patient records. They learn anatomy and terminology as a valued member of the medical office team with the aim of communicating with their clients in a professional medical level. Our software gives the opportunity to use computer technology for interacting, transferring, dispatching and live medical answering services. Medical Receptionist is based on call processing technologies and call center solutions. We provide up-to-date call center software with automated phone systems with interactive voice response. We take care of our patients` health, most valuable resource.
Our live medical answering services provide professional patient service and care. People often prefer to talk to a real person rather than to automated voicemail system. Our staff members do their best to work smoothly and efficiently 24/7/365. Live interaction attract most patients, because it`s an easy process. Using live medical answering services patients don`t have to navigate with confusing list of menu options. Call processing is going more convenient with a real process, where patients can fell comfortable. Our operators show warm concern and care during giving immediate help. Our clients can send their messages to our medical receptionist office in email format. That`s very convenient because they can send and receive email messages from anywhere and anytime.
If you are looking for professional and knowledgeable live medical answering services which are completely confidential and secure we are right here!
Our professional call center provides call processing using computer telephony technology. We maintain highly secure service for our clients doing our best to protect them meeting their needs and desires. Our medical receptionist call center provides unique call processing equipment combining with experienced staff members. Our receptionists can also transferring your calls. Our reporting online system works to make reports and feedback for our clients. Our medical call center agents are able to schedule, reschedule appointments for you through web. Our call center managers establish on-call routing for both ordinary and emergency calls.
Contact us 24/7 and we can help!
Our customized health care center takes care of your emergencies and is available to reach it when the clients need. Our call center agents screen emergency calls. Emergencies are dispatched immediately to our professionals. Medical Receptionist services also include dispatching which occurs in the morning hours. Telephone operators receive calls, then take patient`s information and give it to a dispatcher. Our medical receptionist is a busy environment, where we work close to doctors and clients. So we have highly professional workers who can communicate effectively both with the doctors and the clients and get a lot of job satisfaction, by being helpful to patients as well as doctors.
Medical Receptionist Duties
When a patient enters a medical office a medical receptionist is the first person who meets him. Medical receptionist welcomes and registers the patients, schedule appointments, answer the questions. He is also responsible for answering telephone calls, organizing patient`s records, handling prescriptions, explains clinic policy while receiving and delivering messages, handle and manage the information. People who are working as medical receptionists are responsible for some routine work in medical offices. They are responsible for the readiness of working day, have all front desk activities. Besides all these duties, medical receptionists must have good communicative skills, ability to interact effectively with people of all backgrounds. They are supposed to respect clients, maintain their privacy and be polite.
Our staff members have all those abilities and are ready to take care of you!