Sometimes for several reasons it
may happen that you cannot cope with the overflow of calls. Then our answering service knows how to
handle that. Our staff may have their days off, because of illness or any other
personal reason what leads to absenteeism in a call center. CSR call operators
can be too overburdened to pick up the incoming load of the absent employee. Overflow help desk
support can help in such emergencies of
staffing shortages. 24 Answering can answer the calls until the
situation changes for better without skipping a beat.
Call traffic is unpredictable and when the unexpected occasions take place, our
help desk agents are ready for that. When there is a large spike in call
traffic, our staff is working as a team.
Overflow help desk support
professionals know how to overcome these difficulties to keep usual flow of the
help desk. Professional support agents can remedy situations when a company has
a product recall or a defect that can also influence on a spike in call traffic.
For this and other reasons we provide overflow help desk support to manage our
work and make it smooth and professional.
How We Provide After Hours Help Desk Support
We know that help desk support is not always busy as it could be occasionally. Actually there is no need to provide 24/7 help desk support. In non peak hours there is
no reason for our call center agents to sit in the office waiting for a call.
Instead of that the calls can be sent to an outside location where there is a special
answering service representative. All after hours calls are scripted or
recorded.