The irony of good Customer Service is that over time it will bring in more new customers than promotions and price slashing ever did! And when is Customer Service needed the most ? When it is an urgent matter.
No one likes hearing complaints. Many businesses say, "You can't please all the customers all the time". Maybe not, but if your customer’s complaint is given our personal attention, you may be able to please this specific client this specific time. We do the hard part and position your business to reap the benefits of good Customer Service.
Urgent calls require immediate response. A specific plan of action should already be developed so calls are handled with competence and efficiency. Unfortunately we can not replace you in some emergency services, but we can your answer for urgent demands or complaints. 24 Answering partners with you when setting up your account and determines what defines an urgent call and how to respond to it your way.
Your unique business needs determine which customers’ calls are urgent.
We support any kinds of professionals in various industries: lawyers, doctors, real estate brokers, financial consultants and many others. Custom call handling protocols are specified on an account by account basis, because urgency could be defined differently by each operation. While handling urgent calls we don`t act like one size fits all. We always study your unique needs and develop the best solution to satisfy them. Our response is dependent on your personal settings. It`s up to you to decide and set the rules when we get your urgent call. Do you want to transfer the call or sms it a certain person? Is it important on who is calling and why? We will follow your instructions precisely.
The Most Advanced Technology.
Our Customer Support staff answers calls 24/ 7/ 365, backed by the most advanced Customer Relationship Management system. The CRM system stores extensive information on your personal protocols, policies, and products. Your urgent call handling instructions will immediately be shown on our staff member computer when your clients are calling your telephone number.
Your urgent call is urgent to us too!
Our highly skilled Customer Service staff will not let you down. We train our staff to be always helpful, courteous, and knowledgeable. We take every call seriously giving every customer very special attention only live receptionist can give. But we only do what you suggest us to do.
True secret of good customer service is in saying and acting accordingly; "You will be judged by what you do, not what you say." Kindly give a member of your new staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but will be back and...". Please take your time and give us enough information to give our staff a chance of making the appropriate responses, such as suggesting how to solve the problem. Think before you give any promise - because nothing annoys customers more than a broken one. We can give you promises to your customers but we are not able to follow them.
Your business is open 24/7/365.
24 Answering professional, capable staff will be an extension of your front office. In urgent situations, it's critical to be accessible, organized, and efficient. We provide totally customizable parameters of all the answering services.