Order processing is the work flow associated with picking, packing and delivery of the packed items to a shipping carrier. The order processing experience is a key element of order fulfillment your business has with any customer. If your staff is not skilled enough to manage the order, you will loose the order and the customer. Our order processing services are operated and managed by highly professional operators that encourage run business through professional knowledge and skills. We can provide all your order processing needs with the most affordable solutions and the most professional services.
Placing an Order
Placing an order must be done correctly and professionally by authorized representatives. The initial order is considered correct as to quantity, quality, voltage, shipping time, costs, etc. our order processing center representatives are responsible for high-quality service. Though many orders are placed strictly online, customers still need to speak with a live operator for order processing. We are able to provide 24/7 call center services to our customers. Without the proper order-processing work flow, the order processing could be chaotic and unreliable. In order to run our business more smoothly and to have higher customer satisfaction we always take the time to develop the proper the proper order-processing guidelines.
Our call center order processing strongly recommends taking orders through the website to use a standardized form, which allows the person to see what information is required.
Incomplete order forms are not accepted.
Confirm the Order
Our order processing center asks all the customers to confirm an order after it had been submitted. It is necessary to require that the customer should contact our company. Our business order processing services make company`s contact information easily accessible to the customer. If you need proof of delivery, customer service will provide tracking numbers within 48 hours of shipping and the expected delivery date.
We Communicate With the Customer
Our order processing services policy is to communicate with the customer during the whole period of order processing. We inform you if there is a delay in the fulfillment of the order or any other problems appear. We consider that it`s better to be honest and upfront with the customers. We never ignore any problems. Our customer service representatives always call back to make sure our customers are satisfied with our services. Our customer feedback is very useful insight into our successful order processing.
We are proud of our business services and the fact that we have succeeded to meet customer expectations. We always give you the most personal attention and listen to our customers` requirements.
Contact us today and we`ll be glad to meet all your requirements!