24 Answering provides a wide range of live answering solutions for both large and small businesses. We understand that the needs of companies differ because of their scope and industry they operate within. Besides, the nature of business environment often defines the nature of interactions with customers, thus defining the workload of a call center. For this very reason we deal with every client individually, especially when it comes to pricing.

If you would like to proceed with ordering our answering service, you should either email or call us explaining what kind of live answering services you are interested in. We may ask you then several questions about your business in order to prepare an offer that would meet the requirements and needs of your company. After we reach agreement on the services and price, our professionals will start integrating chosen solutions. We don’t charge anything for the setup – this is absolutely for free. The setup may take from 24 hours to several days depending on the complexity of the services ordered.

After everything is set and done, our agents will be answering inbound calls/managing live chats/generating leads/transferring calls, etc. (depends on what kind of live answering service you choose). Your callers won’t even know that their calls were diverted to the answering service. 24 Answering will add value to your business by creating a truly professional company image. Automated answering systems or machines work perfectly for customers looking for general information only, they usually cost less than live answering services. Although even the most sophisticated automated systems lack the flexibility and personal attention that a live agent can provide.

“Good afternoon, how can I help you?"

Before we set up our systems to start working for you, we analyze your business environment and customer needs. We would also request specific information about your company, its products and services so that we could provide our agents with everything they need to handle the calls in an effective and timely manner. You also can provide specific instructions and guidelines as to how you want us to manage your calls, schedule appointments, process orders, etc. With 24 Answering you literally define what you want us to do and how you want things to be done – we set everything up, you manage and succeed. You can even choose specific calls to be redirected from our live operators to you if you wish to deal with certain clients personally.

All information about your company, its products and services as well as your guidelines and specifications will be entered into the script settings. Whenever we have an incoming call from your customer, our live operator then will immediately see all necessary details about your company (entered into the script settings) displayed on his monitor. This way our live agents will never forget a detail about your company, thus ensuring high-level support to your clients.   

For example, if you choose our after hour answering service because you want to make sure you don’t miss an important business opportunity while you are having an important meeting, you can provide us with specific details what you want our operators to do (tell your callers that you're busy on a meeting, out of office, or take the message as your office secretary would do, book an appointment, etc. We can even transfer the call to you or your staff directly). Basically, it goes like this: 

• You choose the services you need and provide us with necessary information and guidelines
• Whenever someone calls you, the call will be redirected to our answering service without the caller knowing
• Our agent will have the necessary information and guidelines (you have provided earlier) displayed on his monitor in front of him
• Our operator will handle the call/chat in a professional manner in accordance with the provided specification and guidelines.

24 Answering is perfectly flexible and any instructions as to your calls management can be changed at the time of your convenience..

Answering Service Functions: Messages

24 Answering can handle your messages and forward them to you by email or as text messages. If someone has left a message for you, you may request our agents to send them immediately after the call.  Although majority of our clients ask to qualify urgent messages and then send them as a text messages to their cell phones. Many of our clients prefer having specific calls or messages transferred to them or their sales department immediately. The decision is totally up to you.

Contact us to learn more

Choose Your Pricing Plan

You can choose between the dedicated and shared environments depending on what your company needs. In order to get the general idea of what our live answering service would cost your company and the way our fees are charged, you can visit our prices page.

We are trying to be very flexible when it comes to pricing as we understand that every business is unique and so are the business needs. Therefore, we deal with each and every client individually. Depending on what you need you can go for the monthly packages of shared environment where you pay for the minutes you use or you can choose between 6hr, 12hr, 18 hr, and 24 hr dedicated environment support. You may want to have phone and live chat support altogether or just go for a live chat - the price will vary accordingly.

At 24 Answering the fees are charged on the basis of time our agents spend on answering calls/being available for answering calls + chats. Our services can be easily customized; with the customization of some services the price may differ as well. We don’t ask for any long term commitments. With 24 Answering you don’t have to sign any long-term contracts. We take every effort to serve you well so that our assistance would help your business succeed.

Setting Your Personal Account

When signing up for our live answering service you will have to fill in our information forms so that we could provide high-level support effectively meeting your business needs. The information you provide will later be used as the guidelines to for our agents and operators when answering the calls. We always study and analyze the companies we work with before we start the cooperation. 24 Answering staff has been trained to ensure comprehensive customer and administrative support in a wide range of industries. With our professional personnel you won’t have to worry about customer complaints or misunderstandings. You even can choose:

• An opening phrase to be used by our operators to answer incoming calls.
• Precise instructions as to taking your messages, answering and transferring calls, managing appointments, processing orders, etc.
• Message delivery method. You may choose phone, fax, or e-mail delivery. Your messages are always available to you if you log in your personal account on our web site.

24 Answering: Calls Management

When there is an incoming call from your potential or existing client, it will be routed to the most appropriate agent to be answered.

Our advanced software will recognize the number (you will be provided with a unique telephone number) and bring up your personalized account details to our live operators so that could effectively handle a call.

You can also choose to divert your existing telephone number to 24answering.com. Your calls can be forwarded 24/7 or at specific times of day, special days of the week, at after hours. Also, you may want to choose an option of diverting calls when your lines are busy.

We do believe that only industry specialized answering services can bring expected results. Therefore, we utilize individual approach to every customer to deliver achieve only the best results.

Just consider: no lengthy contracts, affordable prices, high-level support, industry specific solutions, professional team of live operators and agents, much more. With 24 Answering there is nothing to lose as we guarantee excellent quality services and 24/7 support. We are confident that in our list of services any business will be able to find effective solutions to enhance business performance. We keep improving our communication technologies to match any today’s business requirements from sole entrepreneur to multi-national corporations.

If your business is growing, we dare to predict that your needs will be changing too. 24 Answering can take the burden of handling calls/chats from your customers off your shoulders to let you concentrate on your development. In case your business is not growing, we would love to utilize our experience and skills to help you achieve growth.

Contact us to learn more.