24 Answering provides a wide range of live answering solutions for both large and small
businesses. We understand that the needs of companies differ because of their
scope and industry they operate within. Besides, the nature of business
environment often defines the nature of interactions with customers, thus
defining the workload of a call center. For this very reason we deal with every
client individually, especially when it comes to pricing.
If you would
like to proceed with ordering our answering service, you should either email or call us
explaining what kind of live answering services you are interested in. We may
ask you then several questions about your business in order to prepare an offer
that would meet the requirements and needs of your company. After we reach
agreement on the services and price, our professionals will start integrating chosen
solutions. We don’t charge anything for the setup – this is absolutely for
free. The setup may take from 24 hours to several days depending on the
complexity of the services ordered.
After everything is
set and done, our agents will be answering inbound calls/managing live
chats/generating leads/transferring calls, etc. (depends on what kind of
live answering service you choose). Your
callers won’t even know that their calls were diverted to the answering service.
24 Answering will add value to your business by creating a truly
professional company image. Automated answering systems or machines work
perfectly for customers looking for general information only, they usually cost
less than live answering services. Although even the most sophisticated
automated systems lack the flexibility and personal attention that a live agent
“Good afternoon, how can I help you?"
Before we set up our systems to start
working for you, we analyze your business environment and customer needs. We would
also request specific information about your company, its products and services
so that we could provide our agents with everything they need to handle the
calls in an effective and timely manner. You also can provide specific
instructions and guidelines as to how you want us to manage your calls,
schedule appointments, process orders, etc. With 24 Answering you literally
define what you want us to do and how you want things to be done – we set
everything up, you manage and succeed. You can even choose specific calls to be
redirected from our live operators to you if you wish to deal with certain
All information about your company, its products and
services as well as your guidelines and specifications will be entered into the
script settings. Whenever we have an incoming call from your customer, our live
operator then will immediately see all necessary details about your company (entered
into the script settings) displayed on his monitor. This way our live agents
will never forget a detail about your company, thus ensuring high-level support
to your clients.
For example, if you choose our after
hour answering service because you want to make sure you don’t miss an
important business opportunity while you are having an important meeting, you
can provide us with specific details what you want our operators to do (tell
your callers that you're busy on a meeting, out of office, or take the message
as your office secretary would do, book an appointment, etc. We can even
transfer the call to you or your staff directly). Basically, it goes like this:
- You choose the services you need and provide us with necessary information
- Whenever someone calls you, the call will be redirected to our answering
service without the caller knowing
- Our agent will have the necessary information and guidelines (you have
provided earlier) displayed on his monitor in front of him
- Our operator will handle the call/chat in a professional manner in
accordance with the provided specification and guidelines.
is perfectly flexible and any instructions as to your calls management can be
changed at the time of your convenience..
24 Answering can handle your messages and forward
them to you by email or as text messages. If someone has left a message for you,
you may request our agents to send them immediately after the call.
Although majority of our clients ask to qualify urgent messages and then send
them as a text messages to their cell phones. Many of our clients prefer having
specific calls or messages transferred to them or their sales department
immediately. The decision is totally up to you.
Contact us to learn more
You can choose between
the dedicated and shared environments depending on what your company needs. In order to get the general idea
of what our live answering service would cost your company and the way our fees are charged,
you can visit our prices page.
We are trying
to be very flexible when it comes to pricing as we understand that every
business is unique and so are the business needs. Therefore, we deal with each
and every client individually. Depending on what you need you can go for the
monthly packages of shared environment where you pay for the minutes you use or
you can choose between 6hr, 12hr, 18 hr, and 24 hr dedicated environment support.
You may want to have phone and live chat support altogether or just go for a live
chat - the price will vary accordingly.
Answering the fees are charged on the basis of time our agents spend on
answering calls/being available for answering calls + chats. Our services can
be easily customized; with the customization of some services the price may
differ as well. We don’t ask for any long term commitments. With 24 Answering you
don’t have to sign any long-term contracts. We take every effort to serve you
well so that our assistance would help your business succeed.
Setting Your Personal Account
When signing up
for our live answering service you will have to fill in our information
forms so that we could provide high-level support effectively meeting your business needs. The information you provide will later be used as the
guidelines to for our agents and operators when answering the calls. We always study
and analyze the companies we work with before we start the cooperation. 24
Answering staff has been trained to ensure comprehensive customer and
administrative support in a wide range of industries. With our professional
personnel you won’t have to worry about customer complaints or misunderstandings.
You even can choose:
- An opening
phrase to be used by our operators to answer incoming calls.
instructions as to taking your messages, answering and transferring calls,
managing appointments, processing orders, etc.
delivery method. You may choose phone, fax, or e-mail delivery. Your messages
are always available to you if you log in your personal account on our web
24 Answering: Calls Management
When there is
an incoming call from your potential or existing client, it will be routed to
the most appropriate agent to be answered.
software will recognize the number (you will be provided with a unique
telephone number) and bring up your personalized account details to our live
operators so that could effectively handle a call.
You can also
choose to divert your existing telephone number to 24answering.com. Your calls
can be forwarded 24/7 or at specific times of day, special days of the week, at
after hours. Also, you may want to choose an option of diverting calls when your
lines are busy.
We do believe
that only industry specialized answering services can bring expected results.
Therefore, we utilize individual approach to every customer to deliver achieve only
the best results.
no lengthy contracts, affordable prices, high-level support, industry specific
solutions, professional team of live operators and agents, much more. With 24
Answering there is nothing to lose as we guarantee excellent quality services and
24/7 support. We are confident that in our list of services any business will
be able to find effective solutions to enhance business performance. We keep improving
our communication technologies to match any today’s business requirements from
sole entrepreneur to multi-national corporations.
business is growing, we dare to predict that your needs will be changing too. 24
Answering can take the burden of handling calls/chats from your customers off
your shoulders to let you concentrate on your development. In case your
business is not growing, we would love to utilize our experience and skills to
help you achieve growth.