Services

What do you do when an opportunity calls but you have no operators to answer? You use a professional answering service with all the resources that help to be prepared for any communication-based situations.

Our services enable businesses to take perfect care of customers and build long-lasting connections. We have a wide range of services and are sure you can find what you need. Note, we search for an individual approach and customize assistance based on 4 packages:

Choose Your Plan and Get Started in Minutes

Basic

Expert assistance from 1 dedicated operator who responds to customers within business hours. An operator covers 1 email box and focuses on a selected messenger to increase customer satisfaction levels. You will receive weekly reports and calls and get customer satisfaction analysis to track the progress.

$ 8/1464

monthly (per operator)

$ 7/1344

annually (per operator)

Intermediate

Get the assistance of more than 5 answering agents who process requests from 5-8 email boxes, and 5 messengers. The majority of businesses choose this package for cold calling, social media support, and B2B lead generation + appointment setting.

$ 12/10368

monthly (per operator)

$ 11/9504

annually (per operator)

Advanced

Up to 5 operators will work 24/7 to cover calls, 2-4 email boxes, and 3 different messengers. The advantages of the package include customer satisfaction surveys, a knowledge base, real-time monitoring, and a project manager.

$ 15/12960

monthly (per operator)

$ 14/12096

annually (per operator)

Professional

To maximize the effects of professional assistance, businesses can invest in a package that includes such exclusive services as SaaS support, a dedicated account manager, advanced analytics and reporting, and an outreach campaign for LinkedIn. These services ar specifically tailored to the needs of our customers. Contact a manger to get the best deal for you.

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Journey and Provide the Best Services

B2B Lead Generation + Appointment Setting

B2B Lead Generation + Appointment Setting

Lead generation is a process of finding customers through several marketing methods: social media advertising, content, and emails. Once we have identified potential customers, an appointment setting answering service can be provided to schedule meetings with these potential customers and discuss their needs and preferences in more detail via email, phone, or video conferencing.

Cold calling

Cold calling

Businesses that use only a receptionist answering service lose many potential clients. Therefore, our company offers cold calling to increase interest in services and share valuable information. Calling customers first helps reach individuals who have lost contact with a company or could greatly benefit from services that have not been provided yet. To prevent a negative impact on customers, it is best to give the task of cold calling to professionals.

Campaign tracking

Campaign tracking

The most effective way to track campaigns is through a well-defined strategy, clear goals, and regular monitoring. Support teams can optimize campaign performance by continuously analyzing it and making necessary adjustments to ensure that their campaigns meet their goals.

Fill-in missing data

Fill-in missing data

Professional agents are great at gathering information andidentifying gaps related to specific business aspects. Those who hire answering services receive comprehensive support that can include the analysis of problematic areas that do not have all the needed information. Our experts can contact customers directly, evaluate past interactions, and review performance to avoid possible misunderstandings and provide better services.

Customer Feedback Analysis

Customer Feedback Analysis

We can use the information provided by customers through different communication channels to clarify specific areas that may be improved. Feedback offers inexhaustible sources of data that many companies need to pay more attention to. Our businesses answering services can help with this task.

Customer Satisfaction Surveys

Customer Satisfaction Surveys

Our answering service pays attention to every customer and can conduct surveys to estimate a general satisfaction level. We are glad to examine responses to services provided and share information that can be used to make customer experiences better.

Knowledge base

Knowledge base

Call answering services are rooted in a systematically effective approach to communication with customers and use a reliable and proven database. It is a source of valid information that includes articles, FAQs, descriptions of policies, and more. Our company uses such a knowledge base to offer customized training and, as a result, reduce response times and improve communication.

Messengers

Messengers

Businesses that incorporate popular means of communication, such as messengers, ensure customers have the most convenient way to contact them. Research has shown that the use of messengers by companies is an essential advantage and makes them more popular among different population groups.

Personalized Voicemail

Personalized Voicemail

Customers who do not get connected with an operator feel better when they hear personalized voicemails. Our agents can develop messages tailored to different customers based on their preferences, needs, and previous history with a company. By using custom messages, businesses can establish stronger relationships with their clients.

Project manager

Project manager

Getting help from a dedicated project manager is a great opportunity for businesses to maximize positive results. Such individuals help organize the day-to-day operations of a 24 hour answering service by cooperating with sales, marketing, product development, and other departments. Businesses benefit from managers in terms of developing and implementing new strategies and use their leadership and other skills to meet customer expectations.

Real-time monitoring

Real-time monitoring

While there are 2 main types of processing data, real-time monitoring is deemed to be superior to working with data collected over a certain time in the past. Real-time assessments allow a customer support team to respond to issues when they occur and make interactions better. Such monitoring can focus on agent performance, wait time, and other parameters.

Social media support

Social media support

A telephone answering service has little use if it does not cover other communication means that include social media platforms. Our company concentrates on working with media platforms in real-time to present the best support, engage customers in conversations, and build brand loyalty.

Time Tracking

Time Tracking

This option empowers managers to make informed decisions based on data analysis. Tracking helps gather important data and show patterns and tendencies that could have been otherwise missed. As a result, businesses get a chance to optimize workflow and other matters that can be improved to boost performance. Manual or automated software solutions for time tracking can be a great asset that our company provides. 

Weekly reports

Weekly reports

Regular reports should be a part of an organized support system and consist of valuable information such as the number of received requests, average response time, main issues, locations, customer satisfaction ratings, and more. They are integral elements of an organization process and can be used to introduce new services or other changes effectively.

Weekly calls

Weekly calls

To make reports even more efficient, we highly recommend having weekly calls. They offer a two-way channel for discussion and have a great potential to improve different work-related aspects.

Begin now

Begin now! We're all set to assist you in supporting your small business. Experience our answering service free of charge for 7 days without any obligation or credit card information required.

Special Services Provided with a Professional PackageSpecial Services Provided with a Professional Package

  • SaaS support

    SaaS support. Software as a service is one of the best customer and technical support methods provided on a subscription basis. Such support may include maintenance, troubleshooting, and software installation that is delivered with remote connection and other means.

  • Dedicated Account Manager

    Dedicated Account Manager. It is great to have a professional who can manage different aspects of cooperation related to an outsourcing support team and customers. The account manager can oversee the progress of different projects and tasks, ensuring that customers receive regular updates and get access to services that cover their needs.

  • Advanced Analytics and Reporting

    Advanced Analytics and Reporting. Using this service, clients can obtain in-depth analytics and reports on various aspects of their performance, including call volume, response times, and satisfaction rates. Regular reports can be tailored to meet clients' specific needs.

  • Outreach Campaign for LinkedIn

    Outreach Campaign for LinkedIn. Professionals use LinkedIn to target individuals who may benefit from a company's services. Such efforts can include an effective campaign with about 2500 leads based on specific needs and expectations. Our experts can write impressive messages and analyze responses. We discuss the pricing policy with every customer because the final price depends on the number of requested leads, campaign frequency, and the level of customization.

Customer reviews

Reliable answering service at a reasonable price