Quality Means the Right Personnel

Our first task is to hire and recruit the right personnel. The best investment is the investment into our people: their professional skills, training, specific learning processing, web-based training materials. All that will help to have a well-organized team for our company which will achieve our goals. Learning and self-improvement is non-stop process that leads to success. We train hard to improve our prosperity and life standards of our employees. Once we are working for our employees, they would be working for us.

Our new Associates then will give all the necessary information to give the results in return. Your customers won't be hung on the phone while contacting our phone call operators, because they are taught to work with different accounts and call scenarios coaching with team leads. The more you invest - the more results you will have.

We Have the Right Approach to All Our Learners

Our Associate learning center has similar approach to all learners in the spectrum of their studies. Associates learn with high concern of understanding of our work processing demands. All of them are taught telephone etiquette, call handling techniques, technology and other specific details. The Associate approach to learning is held with the great understanding of the quality of answering service. Our goal is to give the Associates the knowledge in a highly professional basis that could help them to be involved in our business process and get results they deserve.

Our Associate's Training Is Based on Considerable Experience 

Our Associates training provides online manuals and tutorials for our learners. Our customized web-based tools help to study all necessary chapters and sections for better understanding. We try to make training an enjoyable process. We provide videos which can be a valuable source of specific information for the future work processing.

New technologies are the targeting point of our training. We must be hand-in-hand with the time. That's why our training is focused on how to use new technologies in the answering process, taking and sending messages, scheduling and rescheduling appointments, transferring telephone calls. All our learners get an opportunity to acquire great telecommunication skills.

Our instructors train our people to conduct simulated and real calls. That would prepare our employees for really fast work as call operators with good professional skills. Our listeners are absolutely sure about their future positive results.

Learning Never Stops

To be in a good professional form and level, our Associates understand that they can't stop in their learning even if they are working for real. They constantly improve their professional skills getting new knowledge in the specific branch of industry they are working in.