Effectiveness of our professional services will be proved with numerous reports that allow to monitor your brand representation
When 24 Answering live operators answer your business calls, they represent your brand and become the voice of your company. Your company brand, is generally speaking, the image of your business acquired after many years of excellent customer service, quality products and perfect customer relations. When our answering service experts handle your business calls, they do their best to promote your brand grabbing every opportunity to grow your sales. We make a complete impression of your in-office staff sitting just next door to you. All 24 Answering customers can access our reports at any convenient for them time. If you decide to become our customer, you will get instant access to your personal account. Moreover, we give you an opportunity to monitor received calls, time of those calls, reasons for calling, messages taken, etc.
24 Answering Reporting System
When you set up your 24 Answering call center account, you get login information to enter this account from anywhere in the world. What can you see in your private area? Among many other features, we offer you:
- Records of Your Business Calls: you will be able to listen to actual telephone calls, you will hear how our operator and your customer communicate. We believe this is the best proof of the quality of our services, thus ensuring the spirit of your brand is present in each and every talk. All the calls are easily manageable.
- Quality Monitoring: we suggest several tools to monitor 24 Answering operator’s performance. You may choose hold times, polling intervals, call length, etc.
- General Statistics: we give you superior analytic information based on your general account performance. 24 Answering call center software will analyze your calls to present your business calls summary. You calls can be sorted by several choices: call duration, calls by area code, calls by location, calls by time of the day, calls by month.