Our company provides the most effective customer contact solutions. Businesses of all forms and sizes outsource their call center services to our company, looking for professionalism and reliability. We are proud to develop and offer excellent automated and live solutions that fit different levels of business development and service. Our employees are industry-trained and qualified to work with complex call center equipment. Our technical staff develops customized customer contact solutions that are easily accommodated to meet even the most unexpected customer's needs. We develop small customer care contact center that successfully manage enormous amounts of calls. We promote and facilitate customer interactions on a daily basis.
We are proud to know, that whenever your customers call us, we have everything needed to handle their concerns. We are well-known for excellent customer service and customer contact support. Great customer care makes us different.
Inbound telephone calls through:
- Helpdesk – we program our helpdesk applications, provide live operators with the detailed information about the company and FAQ, and guarantee immediate support in case when customer needs information that exceed live operators' knowledge;
- Advanced call center support – we design technical support systems and interact with customers as they are going through the necessary troubleshooting steps;
- Superior customer service – we provide around the clock customer service to handle any number of incoming calls at any time.
We offer an unprecedented range of outbound customer contact solutions. With our outbound call systems, customers always feel respected.
Our outbound customer contact solutions:
- Appointment management – we develop excellent, around the clock functional systems to manage B2B appointments;
- Customer retention – we have programs to contact your customers with a win back capacity;
- Customer surveys – we help you to find out what is going on with your business and what customers think about it. How many times did we help businesses to create a complete picture of their performance! Customer surveys are wonderful sources of primary information about business and a foundation for retaining customers.
We also offer a range of online customer contact solutions, which include live chats and click-to-call online modules, as well as fast email response and instant messaging. Our customer contact solution is an around the clock technically sophisticated system that supports live operators in their striving to keep your customers satisfied.
