Can your business afford the luxury of operating around the clock? With 24 Answering live operators support it surely can! We can take your customers' orders over the phone at any hour of the day and night. We are available 24/7/365. Many e-commerce stores discovered that there are still many buyers who prefer old-fashioned ordering by phone or at least they prefer speaking to a live person before placing an order online. People tend to trust to live communication more than automated services, you can not expect your FAQ section of the site or voicemail to replace friendly and supportive conversation.
24 Answering order entry services include numerous features to benefit any business. Our live operators will assist with order taking and credit card processing. 24 Answering also suggests bilingual and multilingual support to broaden your potential clientele. You can choose every aspect of your account, you can choose whether you prefer automated or live operator order entry services, additional options, etc.
A Wide Range of Features to Be Included:
- Catalog or Website Integration: 24 Answering live operators can assist your customers with order entry online, we can either guide your potential customer through every step of the order entry by the phone or actually enter the order according to customer specifications when they choose in your catalog or on your website;
- Credit Card Processing Services: we can provide full support with credit card processing, from phone support to inputting data in your system;
- Flexible Pricing: all the services are charged on per minute basis. There are no set up or hidden fees in any of our plans.
- Toll-free Ordering Support: your business will be offered a toll free number for advertising on your website or printed media.
24 Answering accounts can be set in a matter of minutes. We have developed several templates which can be customized according to your desires.
24 Answering can also completely manage your orders in addition to order entry service. 24 Answering live operators are trained in sales and can understand the most demanding customer's needs. They can include cross-selling or up-selling services if you choose so. Live web chat option might be integrated to your account for additional convenience of your customers. Comprehensive reporting is done according to your instructions, you may either get your reports daily, weekly or monthly. Many companies choose follow up services to be included to their order processing accounts. You customers will surely like to get some personal attention. And this attention usually results in additional sales.