24 Answering successfully provides answering services to numerous travel agencies. We promote various vacation destinations to interested clients via phone calls, e-mail inquiries, Internet and live web chat. We have developed inbound telephone counseling program for travellers. Travel agencies often use data entry of phone and e-mail inquiries into their database. We can track advertising sources, methods of inquiry, location of prospective customers, preferences for travelling destinations, etc. We often assist customers in their vacation planning with travel guides, maps, electronic materials provided by the travel agencies. We are also hired for individual e-mail responses and live customer support.
Try outsourcing some of your receptionist, sales department or customer service duties to our call center. We deliver any information we are requested in a timely manner providing cost effective solutions for your business.
24 Answering Service has every possibility to increase sales of your travel agency. You can not speak to the client in your office and the one calling you at the same time. Not many agencies can afford hiring around the clock receptionist to answer calls. 24 Answering is your perfect solution. All you phone calls will be answered promptly and courteously. No more missed calls, no more missed opportunities. 24 Answering provides live answering with numerous additional features. Not many people would like to talk to a robot or an answering machine. When a customer calls to get more information on a specific tour, you need to offer live communication to encourage his interest, to answer any questions, to help with making a decision to purchase. You will provide all the travel information to 24 Answering call center, and our live operator will do the rest.
Many clients prefer booking a hotel or an air-ticket on the phone. If you don't provide any live support 24/7, many deals will never happen. You may choose to provide access to your company's system and our live operator will enter it and make any reservations needed, inform about tours, book an air-ticket or set up any appointment. Moreover, we will inform your travel agency about the results regularly, you can choose the most convenient option of daily or weekly informing.
Small agencies can now spend more time talking to their visitors. You can choose the calls you wish to be transferred immediately, and get e-mail messages for the rest of the calls later. Every customer wants to feel valuable. If you constantly are busy answering the phones, you will have no time for your in-office customers.
Some customers might require a special service. 24 Answering live operator will take notes on all the customer needs and forward them to the agency. We provide any additional services like leads capturing, qualifying and generating. We can serve as you full-time receptionist or part-time support. We provide weekend, holiday and extended hours answering service during peak seasons. Requests for weekend or after hours answering are reviewed individually, to determine if needed inquiry volumes can be handled by 24 Answering live travel counselor staffing appropriately.
