Services

B2B Lead Generation + Appointment Setting

Lead generation is a process of finding customers through several marketing methods: social media advertising, content, and emails. Once we have identified potential customers, an appointment setting answering service can be provided to schedule meetings with these potential customers and discuss their needs and preferences in more detail via email, phone, or video conferencing.

Cold calling

Businesses that use only a receptionist answering service lose many potential clients. Therefore, our company offers cold calling to increase interest in services and share valuable information. Calling customers first helps reach individuals who have lost contact with a company or could greatly benefit from services that have not been provided yet. To prevent a negative impact on customers, it is best to give the task of cold calling to professionals.

Campaign tracking

The most effective way to track campaigns is through a well-defined strategy, clear goals, and regular monitoring. Support teams can optimize campaign performance by continuously analyzing it and making necessary adjustments to ensure that their campaigns meet their goals.

Fill-in missing data

Professional agents are great at gathering information andidentifying gaps related to specific business aspects. Those who hire answering services receive comprehensive support that can include the analysis of problematic areas that do not have all the needed information. Our experts can contact customers directly, evaluate past interactions, and review performance to avoid possible misunderstandings and provide better services.

Customer Feedback Analysis

We can use the information provided by customers through different communication channels to clarify specific areas that may be improved. Feedback offers inexhaustible sources of data that many companies need to pay more attention to. Our businesses answering services can help with this task.

Customer Satisfaction Surveys

Our answering service pays attention to every customer and can conduct surveys to estimate a general satisfaction level. We are glad to examine responses to services provided and share information that can be used to make customer experiences better.

Knowledge base

Call answering services are rooted in a systematically effective approach to communication with customers and use a reliable and proven database. It is a source of valid information that includes articles, FAQs, descriptions of policies, and more. Our company uses such a knowledge base to offer customized training and, as a result, reduce response times and improve communication.

Messengers

Businesses that incorporate popular means of communication, such as messengers, ensure customers have the most convenient way to contact them. Research has shown that the use of messengers by companies is an essential advantage and makes them more popular among different population groups.

Personalized Voicemail

Customers who do not get connected with an operator feel better when they hear personalized voicemails. Our agents can develop messages tailored to different customers based on their preferences, needs, and previous history with a company. By using custom messages, businesses can establish stronger relationships with their clients.

Project manager

Getting help from a dedicated project manager is a great opportunity for businesses to maximize positive results. Such individuals help organize the day-to-day operations of a 24 hour answering service by cooperating with sales, marketing, product development, and other departments. Businesses benefit from managers in terms of developing and implementing new strategies and use their leadership and other skills to meet customer expectations.

Real-time monitoring

While there are 2 main types of processing data, real-time monitoring is deemed to be superior to working with data collected over a certain time in the past. Real-time assessments allow a customer support team to respond to issues when they occur and make interactions better. Such monitoring can focus on agent performance, wait time, and other parameters.

Social media support

A telephone answering service has little use if it does not cover other communication means that include social media platforms. Our company concentrates on working with media platforms in real-time to present the best support, engage customers in conversations, and build brand loyalty.

Time Tracking

This option empowers managers to make informed decisions based on data analysis. Tracking helps gather important data and show patterns and tendencies that could have been otherwise missed. As a result, businesses get a chance to optimize workflow and other matters that can be improved to boost performance. Manual or automated software solutions for time tracking can be a great asset that our company provides. 

Weekly reports

Regular reports should be a part of an organized support system and consist of valuable information such as the number of received requests, average response time, main issues, locations, customer satisfaction ratings, and more. They are integral elements of an organization process and can be used to introduce new services or other changes effectively.

Weekly calls

To make reports even more efficient, we highly recommend having weekly calls. They offer a two-way channel for discussion and have a great potential to improve different work-related aspects.