Supervising and managing call center staff is no easy task because of the nature of functions a contact center is responsible for. In order to achieve customer service goals, managers need to timely react on flaws in live support operators' performance...
10 Effective Time Management Tips
A successful business is a great example of how effective time management principles work. Both in life and in business the wise management of available resources is a valuable skill; time is one of such resources we all have...
Customer Support Trends: What Worked in 2014?
Without improvement there is no place for success, especially when it comes to business management. Keeping up-to-date with latest customer support trends and technologiesю 2014 is the year of high expectations and customer support should be able to meet those expectations if one wants to succeed.
Handling Customer Service During Peak Seasons: Best Tips
Don't let peak seasons stress you out! Learn how to effectively manage customer service during high seasons with best tips and strategies for business owners.
Transformation and Innovation on Business
Discover how digital transformation and innovation are reshaping businesses in the fast-paced digital era. Learn about the impact, challenges and best practices
Improving Interactions with Customers: Tips and Strategies for Better Customer Service
It seems like in order to succeed one has always to progress, develop, and grow in today's business environment. And customer service is the first area to be improved. Your interactions with customers will define the further path for your business development; therefore, business owners are to take it seriously.
This world changes. Businesses have to adjust to these changes in order to survive and maintain successful. Business tools, which were so effective in the past are no longer relevant today. However, we believe this fact can help businesses grow and develop today into something more professional and productive.
Everybody makes mistakes. One of the main responsibilities of business managers is to minimize the mistakes made during interactions with clients. This articles provides some of the most common customer service mistakes with explanations how those could affect the business performance in general.
When Things Go Wrong in Business
No business is perfect as well as no business is secure from different kinds of problems. Nevertheless, there are companies who are ready to face the challenges because they planned them and there are enterprises who have never seen those coming...
From Clients to Partners: How to Build Strong Business Relationships
When you build solid relationships with your clients you start realizing how important it is to view them not only as a source of income... When customers feel they are treated only as a new sales opportunity, they will leave. On the contrary, when you offer mutually beneficient copperation, things may change for the better.
